Privacy policy

PRIVACY POLICY

Last updated: May 24, 2026

1. INTRODUCTION

PawBond operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PawBond is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories:

  • Contact details — name, address, billing/shipping address, phone number, email address
  • Financial information — payment card details, transaction information, payment confirmation (processed securely; we do not store card numbers)
  • Account information — username, password, security questions, preferences and settings
  • Transaction information — items viewed, added to cart, purchased, returned or cancelled
  • Communications — information included in messages or support enquiries sent to us
  • Device information — browser type, IP address, unique identifiers, network connection
  • Usage information — how and when you interact with or navigate the Services

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information from the following sources:

  • Directly from you — when you create an account, use the Services, or communicate with us
  • Automatically — from your device via cookies and similar technologies when you use our Services
  • From service providers — when they collect or process your personal information on our behalf
  • From partners or third parties — as permitted by applicable law

4. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Provide and improve the Services — process payments, fulfil orders, manage your account, arrange shipping, facilitate returns, and personalise your shopping experience
  • Marketing and advertising — send promotional communications and show relevant advertisements, based on your activity and purchases
  • Security and fraud prevention — authenticate your account, detect fraudulent or malicious activity, and protect our Services
  • Customer communications — respond to enquiries and provide customer support
  • Legal compliance — comply with applicable laws, respond to legal process, and enforce our terms and policies

5. HOW WE SHARE YOUR INFORMATION

We may disclose your personal information in the following circumstances:

  • Service providers — vendors who perform services on our behalf (e.g. payment processing, fulfilment, shipping, IT management, cloud storage)
  • Business and marketing partners — to provide advertising services; partners use your information per their own privacy notices
  • At your direction — when you consent to sharing, such as through social media integrations or shipping requests
  • Corporate transactions — in connection with a merger, acquisition, or bankruptcy
  • Legal obligations — to comply with subpoenas, search warrants, or applicable law, and to enforce our terms and policies

We do not sell your personal data to third parties.

6. OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties in other countries to provide and improve the Services.

To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy. You may also exercise rights related to Shopify's processing at the Shopify Privacy Portal.

7. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

8. CHILDREN'S DATA

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

9. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the following rights:

  • Right to Access — request access to personal information we hold about you
  • Right to Delete — request deletion of your personal information
  • Right to Correct — request correction of inaccurate information
  • Right to Portability — receive a copy of your data and request transfer to a third party
  • Right to Opt Out — opt out of the sale or sharing of your data for targeted advertising purposes

To opt out, use the link provided in the Services or contact us directly. We also honour the Global Privacy Control (GPC) opt-out signal. Learn more at globalprivacycontrol.org.

To manage marketing communications, use the unsubscribe link in any promotional email. We may still send non-promotional emails related to your account or orders.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights and will respond in a timely manner as required by law.

10. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored, and processed outside your country of residence. For transfers from the European Economic Area or United Kingdom, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK contracts.

11. SECURITY AND RETENTION

We implement industry-standard security measures to protect your personal information. All transactions are encrypted via SSL/TLS. However, no security system is impenetrable and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

12. COMPLAINTS

If you have concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with your local data protection authority.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. CONTACT US

For any questions, concerns, or to exercise your rights:

PawBond 📧 contact.pawbondstore@gmail.com 📞 0768231823 🌐 pawbond.store